ISO/IEC 20000 IT Service Management

ISO/IEC 20000 IT Service Management System Courses in South Africa

2KO Africa offers various ISO/IEC 20000 IT Service Management System courses in Cape Town, as full time classes.



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ISO/IEC 20000 IT Service Management Systems Certification
ISO/IEC 20000 is a Service Management Systems (SMS) standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Most importantly, ISO/IEC 20000 certification validates that a company can continuously improve the delivery of their IT services.

By obtaining ISO/IEC 20000 certification, you will enable your company to have reliable, effective, consistent and continually improved IT services.

Benefits of ISO/IEC 20000 certification to your organization:
Globally recognized Certification
Decrease in number of incidents and enhancement of incident management
Increased customer satisfaction with quality service delivery
Better comprehension of responsibilities and business targets
Ability to manage and protect the organization, assets, stakeholders and management
Improving organization reliability
Improvement of response times with minimal disruptions to IT service
Attaining financial savings by efficiently managing costs
Ensured continual improvement
Boosting awareness towards legislative and regulatory acquiescence

Benefits of ISO/IEC 20000 certification to your customers:
IT service delivery on time
Less IT related incidents and vulnerabilities
Increased credibility and trust

ISO/IEC 20000 certification (also known as "registration") is a third-party audit performed by a certification body such as PECB who, upon verification that an organization is in compliance with the requirements of ISO/IEC 20000, will issue an ISO/IEC 20000 certificate. This certification is then maintained through regularly scheduled annual surveillance audits by the registrar, with re-certification performed on a triennial basis.




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