Telecommunications Course

National Certificate Telecommunications for Customer Premises Equipment


Qualification ID: 78963
Course Name: A+
Level: Level 2
Unit Standards - SAQA: 120

This course is delivered by 2KO Africa nationally and internationally and is SAQA certified


Who Should Attend?
Anyone who would like to be a PC technician and work with upgrading and repairing PC's
Students who like to work with PC hardware and to extract the best performance from computer systems
Students wishing to get a CompTIA International Certification

Knowledge, comprehension and application of language, mathematics, natural science at NQF level 2, the cabling and wiring on telecommunications networks for CPE, installation and maintenance of basic customer premises equipment, principles of electronics / electricity, occupational health & safety practices and computer literacy.

Learners assessed competent against this qualification will be able to install and maintain basic Customer Premises Equipment within the Telecommunications Industry. Depending on the selection of the electives, the learners will be able to provide support and train customers, organise resources, schedule activities, conduct periodic quality testing and recover customer equipment. The learners will also be able to perform work in the fixed-line work environment.

Exit Level outcomes:
Install, maintain and recover basic Customer Premises Equipment.
Provide customer training and support on basic Customer Premises Equipment.
Organise resources and schedule activities in terms of installation and maintenance of basic Customer Premises Equipment.
Conduct quality testing and inspection on installations and maintenance of basic Customer Premises Equipment.
Operate basic test equipment and perform a functional equipment test.

Course Contents

Comptia A+ 220-801
PC Hardware
Configure and apply BIOS settings
Differentiate between motherboard components, their purposes and properties
Compare and contrast RAM types and features
Install and configure expansion cards
Install and configure storage devices and use appropriate media
Differentiate among various CPU types and features and select the appropriate cooling method
Compare and contrast various connection interfaces and explain their purpose
Install an appropriate power supply based on a given scenario
Evaluate and select appropriate components for a custom configuration
Given a scenario, evaluate types and features of display devices
Identify connector types and associated cables
Install and configure various peripheral devices

Install and configure laptop hardware and components
Compare and contrast the components within the display of a laptop
Compare and contrast laptop features

Explain the differences between the various printer types and summarize the associated imaging process
Given a scenario, install, and configure printer
Given a scenario, perform printer maintenance

Identify types of network cables and connectors
Categorize characteristics of connectors and cabling
Explain properties and characteristics of TCP/IP
Explain common TCP and UDP ports, protocols, and their purpose
Compare and contrast wireless networking standards and encryption types
Install, configure, and deploy a SOHO wireless/wired router using appropriate settings
Compare and contrast Internet connection types and features
Identify various types of networks
Compare and contrast network devices, their functions, and features
Given a scenario, use appropriate networking tools

Operational Procedures
Given a scenario, use appropriate safety procedures
Explain environmental impacts and the purpose of environmental controls
Given a scenario, demonstrate proper communication and professionalism
Explain the fundamentals of dealing with prohibited content/activity

Comptia A+ 220-802
Operating Systems
Compare and contrast the features and requirements of various Microsoft Operating Systems
Given a scenario, install, and configure the operating system using the most appropriate method
Given a scenario, use appropriate command line tools
Given a scenario, use appropriate operating system features and tools
Given a scenario, use Control Panel utilities (the items are organized by "classic view/large icons" in Windows)
Setup and configure Windows networking on a client/desktop
Perform preventive maintenance procedures using appropriate tools
Explain the differences among basic OS security settings
Explain the basics of client-side virtualization

Mobile Devices
Explain the basic features of mobile operating systems
Establish basic network connectivity and configure email
Compare and contrast methods for securing mobile devices
Compare and contrast hardware differences in regards To tablets and laptops

Given a scenario, explain the troubleshooting theory
Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with
appropriate tools
Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools
Given a scenario, troubleshoot common video and display issues
Given a scenario, troubleshoot wired and wireless networks with appropriate tools
Given a scenario, troubleshoot operating system problems with appropriate tools
Given a scenario, troubleshoot common security issues with appropriate tools and best practices
Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate
Given a scenario, troubleshoot printers with appropriate Tools

Apply and use common prevention methods
Compare and contrast common security threats
Implement security best practices to secure a workstation
Given a scenario, use the appropriate data destruction/disposal method
Given a scenario, secure a SOHO wireless network


2KO International delivers consulting services, in the IT and Business space, as well as being a training provider for IT certification and user level courses. Training can be any blend of bespoke, classroom and online learning, plus we offer SAQA certified training anywhere in South Africa.